Refund policy

If something's wrong, we'll make it right If your order arrives damaged, defective, incorrect, missing parts, or not as described, contact us within 30 days of delivery. Please include:

• photos or a short video showing the problem, and
• a photo of the shipping label on the package.

Once we've reviewed it, we'll send a replacement or issue a full refund, whichever you prefer. You won't need to send a damaged or defective item back unless we ask.

Lost or delayed in transit If your tracking hasn't updated for more than 7 business days, or your package was damaged in transit, we'll replace your order or refund it in full. See our Shipping policy for details.

Changes of mind We aren't able to accept returns of items that arrive in working order and as described.

Cancellations To cancel, contact us as soon as possible. If your order hasn't shipped yet, we'll try to cancel it and refund you in full. Once an order has been handed to the carrier, we can't guarantee a cancellation.

Refund timing Approved refunds are issued to your original payment method within 3 business days. Your bank may take a few more days to show it.

Warranty Beyond the 30-day coverage above, we don't offer an extended warranty.

Contact Reach us through our contact page with your order number.