FAQ
Questions, answered.
About the fountain, orders, shipping and returns.
Everything in one place
Still wondering about something? Send us a note.
How long does 3 liters last?
It depends on your pets and the room. The supplier describes 3 liters as covering several days of drinking, but we suggest refreshing the water and giving the fountain a rinse at least weekly so it stays clean.
How is it powered?
By USB. Plug it into a USB wall adapter, a power bank or a computer's USB port.
Is it loud?
The pump is designed to run quietly. As with any fountain, you may hear a soft trickle of moving water.
Does it work for dogs?
Yes, for small dogs and puppies as well as cats and kittens. At about 19 cm (7.5 in) across and 13.5 cm (5.3 in) tall, it's sized for smaller pets.
How do I clean it?
Unplug it, take it apart and rinse each piece with warm water and a mild, unscented soap. Rinse well, reassemble and refill. A weekly clean is a good routine, more often with several pets.
How often should I change the filter?
Check it each time you clean the fountain. Replace it when it looks discolored, starts to break down or the water flow slows.
When will my order arrive?
Orders are processed within 3 business days, then typically take 5–7 days to arrive. We ship to the contiguous 48 US states. We can't currently ship to Alaska, Hawaii or outside the US. You'll receive tracking by email once your order ships.
Can I cancel my order?
Contact us as soon as possible. If your order hasn't shipped yet we'll try to cancel it, but once it's been handed to the carrier we can't guarantee a cancellation.
What if it arrives damaged or doesn’t work?
Contact us within 30 days of delivery with photos or a short video of the problem and a photo of the shipping label. We'll arrange a replacement or a refund, and you won't need to send a damaged item back.
Can I return it if I change my mind?
We aren't able to accept returns of items that arrive in working order and as described. If anything is wrong with your fountain, we'll make it right. See our returns policy for details.
Why does the fountain say “Lucky Paws”?
Lucky Paws is the maker's mark printed on the fountain. We chose this fountain for its simple shape, generous capacity and easy cleaning. Tilde handles your order, shipping questions and support.